1. In-Person Payments   
  2. Paper receipts

Suppression of receipts

​  Last updated: 

  Background

Suppression of receipts is a feature that stops the merchant and customer receipts from being printed by the card terminal. It assumes you have configured the terminal to operate in semi-integrated mode.

  When processing Dynamic Currency Conversion (DCC) transactions, you must always ensure receipts are printed and provided to your customers.

 

Requirements

The card machine must be used in semi-integrated mode (terminal is paired with POS). This functionality is not available for merchants using a standalone solution.

  Before attempting to suppress receipt printing, you must confirm with your ePOS or till provider that the transaction information is being captured and presented on the ePOS/till receipt. If this has not been set up, the merchant and customer receipt information will not be printable for either party.

To support this feature, your payment terminal must be running the following minimum version of the operational software:

  • Castles VEGA - OS v135 and App v72
  • Ingenico - OS v70 and App v72

 

To turn on/off suppression of receipts, please follow these instructions:

 POS

  1. Tap the   Menu icon at the bottom of the screen.

    Main screen. At the bottom of the screen are Quick Pay, Menu, Quick Menu icons. The Menu icon is circled for emphasis.

  2. Tap "User settings".

    POS menu is shown with item "User settings" highlighted.

  3. Using the buttons at the bottom of the screen, scroll down and tap "Terminal Receipt".

  4. From the next menu, you will be able to select the following options:

    • "Off" - Suppressed printing is enabled.
    • "On" - Receipts are printed as normal.
 SmartPOS -  Not supported

​

Not supported

This functionality is not supported on your device.

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Michael Buckley