Suppression of receipts – Trust Payments

Suppression of receipts is a feature that stops the merchant and customer receipts from being printed by the card terminal. It assumes you have configured the terminal to operate in semi-integrated mode.

Not supported

This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.

Not supported

This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.

Requirements

When processing Dynamic Currency Conversion (DCC) transactions, you must always ensure receipts are printed and provided to your customers.

The card machine must be used in semi-integrated mode (terminal is paired with POS). This functionality is not available for merchants using a standalone solution.

Before attempting to suppress receipt printing, you must confirm with your ePOS or till provider that the transaction information is being captured and presented on the ePOS/till receipt. If this has not been set up, the merchant and customer receipt information will not be printable for either party.

To support this feature, your payment terminal must be running the following minimum version of the operational software:

Castles VEGA - OS v135 and App v72
Ingenico - OS v70 and App v72

To turn on/off suppression of receipts, please follow these instructions:

Tap the Menu icon at the bottom of the screen.
Tap "User settings".
Using the buttons at the bottom of the screen, scroll down and tap "Terminal Receipt".
From the next menu, you will be able to select the following options:
- "Off" - Suppressed printing is enabled.
- "On" - Receipts are printed as normal.