How do I enable/disable customer receipts?

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This article explains how to enable/disable customer receipts.

Follow the appropriate instructions below for your terminal:

  When processing Dynamic Currency Conversion (DCC) transactions, you must always ensure receipts are printed and provided to your customers.

  Please note that the merchant receipt will always print and the options described below are only applicable to standalone solutions.

Castles VEGA and Ingenico devices
  1. Select Menu icon    onscreen.
  2. Scroll down and select User Settings.
  3. Scroll down and select Customer receipt.
  4. You then can choose how your terminal will print the customer receipts.
    • Option 1 – On Request: This will prompt you on each transaction if you wish to print the customer receipt.
    • Option 2 – Only when mandatory: This will only print the customer receipt when a receipt is required (e.g. when a signature is required).
    • Option 3 – Always print: This will always print the customer receipt.
Castles Saturn 1000


Coming soon

This functionality isn't available for your device just yet.
If you would like to learn more, please get in touch.

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