How do I enable/disable customer receipts?

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Your solution doesn't support the printing of a physical receipt, but it is possible to generate a digital equivalent.

Learn about digital receipts

To enable/disable customer receipts, follow these instructions:

  When processing Dynamic Currency Conversion (DCC) transactions, you must always ensure receipts are printed and provided to your customers.

  Please note that the merchant receipt will always print and the options described below are only applicable to standalone solutions.

On the main screen, tap "Settings".

Main screen. Trust Payments logo is at the top, then a "Sale" button. More links are below, including "Settings" (circled).

 

Enter the manager passcode when prompted.

Screen where the user enters the manager passcode. They select X to cancel or the check icon to continue.

 

Tap "System Settings".

Manager Menu. Options are Fetch Settings, Change passcode, API credentials, System Settings, Perform Logon Txn (trust).

 

Tap "Printer Settings".

System Settings. Options are "Network Settings", "Reset to Factory Defaults" and "Printer Settings".

 

There are two receipt types. One for use by the merchant and one to provided to the customer.

You can change the settings for both receipts as follows:

  • auto: Receipt is printed automatically.
  • prompt: User is asked if they'd like a receipt after each transaction.
  • none: No receipt is printed.

When finished, tap the   icon in the top right to save any changes made and close the Printer Settings.

Printer Settings. User can set Merchant and Customer Copy to either "auto" (currently selected), "prompt" or "none".

To enable/disable customer receipts, follow these instructions:

  Please note that the merchant receipt will always print and the options described below are only applicable to standalone solutions.

  1. Select Menu icon    onscreen.
  2. Scroll down and select User Settings.
  3. Scroll down and select Customer receipt.
  4. You then can choose how your terminal will print the customer receipts.
    • Option 1 – On Request: This will prompt you on each transaction if you wish to print the customer receipt.
    • Option 2 – Only when mandatory: This will only print the customer receipt when a receipt is required (e.g. when a signature is required).
    • Option 3 – Always print: This will always print the customer receipt.
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