This article explains how to enable/disable customer receipts.
Follow the appropriate instructions below for your terminal:
When processing Dynamic Currency Conversion (DCC) transactions, you must always ensure receipts are printed and provided to your customers.
Please note that the merchant receipt will always print and the options described below are only applicable to standalone solutions.
1. On the main screen, tap "Settings".
2. Enter the manager passcode when prompted.
3. Tap "System Settings".
4. Tap "Printer Settings".
5. There are two receipt types. One for use by the merchant and one to provided to the customer.
You can change the settings for both receipts as follows:
- auto: Receipt is printed automatically.
- prompt: User is asked if they'd like a receipt after each transaction.
- none: No receipt is printed.
When finished, tap the red X in the top right to save any changes made and close the Printer Settings.
Please note that the merchant receipt will always print and the options described below are only applicable to standalone solutions.
- Select Menu icon onscreen.
- Scroll down and select User Settings.
- Scroll down and select Customer receipt.
- You then can choose how your terminal will print the customer receipts.
- Option 1 – On Request: This will prompt you on each transaction if you wish to print the customer receipt.
- Option 2 – Only when mandatory: This will only print the customer receipt when a receipt is required (e.g. when a signature is required).
- Option 3 – Always print: This will always print the customer receipt.
