A transaction is shown as "Pending". Why have I not received the funds?

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Transactions labelled in Portal as "Pending" have been authorised by the issuing bank. In most cases, you will receive funds from pending transaction within 24 hours.


  How it works

Once a transaction has been authorised by the issuing bank, the funds are then reserved against the customer’s account. The instruction to transfer the funds is scheduled daily when we submit a batch of all pending transactions to your acquirer. We call this process settlement. Click here to learn more.

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