I have lost the ability to sign into Portal using Multi-Factor Authentication (MFA)

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If you have no longer have access to your smartphone where your authentication app is installed, or can no longer receive SMS to the number you provided to us during authentication setup, you will not be able to sign into Portal. Please contact your administrator for assistance, as they can disable Multi-Factor Authentication (MFA) on your user account temporarily. This will allow you to set up MFA the next time you try to sign in.

If you are an admin user, you will need to contact our Support Team for assistance.

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