This can occur for a number of reasons. We recommend checking the following:
- Ensure the request type of the transaction being refunded is “AUTH” and settle status is “100”, indicating settlement has been completed. (Only settled transactions can be refunded)
- You cannot perform a full refund if a full or partial refund has already been performed on a given transaction.
- Some Alternative Payment Methods (APM) do not support refunds. Please refer to our documentation for Payment Pages or our API for further information about a given APM.