Why can't I refund this transaction?

This can occur for a number of reasons. We recommend checking the following:

  • Ensure the request type of the transaction being refunded is “AUTH” and settle status is “100”, indicating settlement has been completed. (Only settled transactions can be refunded)
  • You cannot perform a full refund if a full or partial refund has already been performed on a given transaction.
  • Some Alternative Payment Methods (APM) do not support refunds. Please refer to our documentation for Payment Pages or our API for further information about a given APM.
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