A customer has processed a transaction, but I have yet to receive funds. What has happened?

Once transactions are authorised by the issuing bank, funds are reserved on the customer’s account (normally for up to 24 hours) before finally being transferred to your bank account in a process called “Settlement”. Settled transactions are indicated as such on the Transaction search page in MyST (the settlestatus value should also be “100”).

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request