DCC (Dynamic Currency Conversion) is a service offered at the point of sale (both in physical stores and online) that allows cardholders to pay in either their home currency or the merchant's local currency, with amounts calculated using the latest conversion rates from a trusted third-party provider.
What will the customer see?
On Payment Pages
- The customer submits their card details at checkout to determine if their card supports DCC.
- If supported, they're shown amounts in the local currency & their card's currency + mark-up.
- For transparency, details of the conversion — mark-up / conversion rate — are clearly shown.
- The customer selects their preferred option, and the payment is processed in this currency.
On payment terminal
- Enter the transaction amount in your local currency and present the device to the customer.
- The customer taps / inserts or swipes their card to determine whether their card supports DCC.
- If their card doesn't support DCC, the transaction is processed in the local currency.
- If DCC is supported, the amount in the customer card's currency is calculated from local amount.
- Then the amounts in both currencies (including mark-up) and the conversion rate are shown.
- The customer chooses to pay in either the local currency OR their card's currency.
- Once the customer makes their selection, the payment is processed and a receipt is printed.
Why we offer DCC
Transparency and clarity
Customers see the exact amount in their home currency before payment, including exchange rates and fees, eliminating surprises.
Competitive rates
Exchange rates are sourced from Reuters Wholesale Interbank, ensuring fair and competitive pricing for your customers.
Enhanced customer experience
Offering currency choice demonstrates that you value your customers, improving satisfaction and building trust.
Attract international customers
Make your business more appealing to international visitors by offering payment in their familiar currency.
Additional revenue
Generate additional revenue for your business through the service margin on currency conversions.
Seamless integration
DCC integrates smoothly into your existing payment flow with minimal disruption to your operations.
Next steps
To get started, you will first need contact our Support Team. We can discuss the requirements and start the onboarding process.
Links
Once approved, please refer to the following resources to implement your solution:
