Handling errors

If an error has occurred during processing the response will be as follows:

{
  "error": "<errortext>",
  "errorcode": <errorcode>
}

For example:

{
  "error":"Transaction Error:Terminal is offline.",
  "errorcode":2000
}

The following lists the error texts and associated codes that can be returned:

Invalid errors

Error code	Error	Resolution
1001	Invalid siteid	This is an input validation error. The siteid you are sending in your POST Body is incorrect. Please check and use the siteid provided by Trust Payments.
1002	Invalid token	This is an input validation error. Please ensure you have input the "token" in lowercase in the format shown below. The "token" to be sent in the HTTP header of each transaction is a SHA256 hash that is constructed as follows: `siteid:txndate:refid:sitepassword` For example: `123456:2020-03-01:10:20:05:7876547:tv%61w%5` When hashed using SHA256, the following token is produced: `990bc7bb7efee9e383a96f6f929fd00c90f4ec94f4344270c1552e4d5d4d80c5`
1003	Invalid txndate	This is an input validation error for the field txndate. Please refer to our field specification to learn about the correct format for txndate, and correct as necessary. Click here to open the specification in a new tab. `{ “siteid”:”123456”, “txndate”:” 2020-03-01:12:34:01”, “terminalserialnumber”:”6789654678”, “type”:”sale”, “amount”:”20.00”, “refid”:”89045432”, “wait”:”y” }`
1004	Invalid terminalserialnumber	Please ensure you have entered the correct serial number for the terminal. The serial number can be found on the back of the terminal on the silver sticker, where it is marked by "S/N".
1005	Invalid type	This is an input validation error. Please ensure you are using the correct type for the request submitted. e.g. If you are performing a Sale request, ensure you submit type "sale" in the request.
1006	Invalid amount	This is an input validation error. Please ensure a valid amount has been submitted in the request and that the field has not been omitted.
1007	Invalid Refid	Please ensure the refid submitted by your system is correct.
1009	Invalid Request	This error code is returned when the request body has been left empty. Please ensure your system is submitting a valid request.
1010	Invalid topuptoken	This is an input validation error. Please ensure the topuptoken submitted is formatted correctly and references an existing PreAuth that was processed at an earlier time.

Duplicate errors

Error code	Error	Resolution
1008	Duplicate transaction	The refid was already used in another transaction. The refid must be unique. Please update and try again.
1011	Duplicate Refid	The refid was already used in another transaction. The refid must be unique. Please update and try again.

Transaction errors

Error code	Error	Resolution
1013	Unable to find PreAuth	A refid from an existing PreAuth is required. Please ensure that the refid submitted matches that of an existing PreAuth.
1014	Capture amount is greater than PreAuth amount	The capture amount should be lower or equal to that of the associated PreAuth. Please resubmit the request with an amount that fulfils this requirement.
1015	Transaction already Voided	It is not possible to void a transaction that has already been voided.
1016	Transaction already Captured	It is not possible to capture a transaction that has already been captured.
1017	Unable to find original transaction	The original transaction was not found. Please ensure the correct refid of an existing transaction has been submitted.
1018	Refund amount larger than original transaction	The refund amount cannot be larger than that associated with the original transaction. Please resubmit the request with an amount that fulfils this requirement.
1019	Total partial refunds cannot exceed original transaction	The total amount of all partial refunds combined cannot exceed the amount of the original transaction being refunded.
1020	Cannot Void Refund	It is not possible to void a refund.
1022	Another Capture has been started but is not completed	Another Capture for the same PreAuth was initiated but has not yet finished. Wait for a terminal response or try again in 60 seconds.
2000	Transaction Error	An error has occurred during the transaction. A relevant description message will be returned to help you troubleshoot the error.

Pairing errors

Error code	Error	Resolution
1100	Error pairing Terminal	Please ensure you are using the correct Serial Number and Site ID in the body of the request, ensuring your terminal is powered on, connected to the internet, paired with POS and try the request again. If the error persists, please raise with the Trust Payments Support Team.
1101	Error parsing PairTerminalResponse	Please ensure you are using the correct Serial Number and Site ID in the body of the request, ensuring your terminal is powered on, connected to the internet, paired with POS and try the request again. If the error persists, please raise with the Trust Payments Support Team.
1102	Error mapping pairTerminal	Please ensure you are using the correct Serial Number and Site ID in the body of the request, ensuring your terminal is powered on, connected to the internet, paired with POS and try the request again. If the error persists, please raise with the Trust Payments Support Team.
1103	Error pairTerminal	Please ensure you are using the correct Serial Number and Site ID in the body of the request, ensuring your terminal is powered on, connected to the internet, paired with POS and try the request again. If the error persists, please raise with the Trust Payments Support Team.
1104	Error parsing pairTerminal null	If you are receiving this error, please try the following steps to help troubleshoot your device: Ensure terminal is connected to the internet: Instructions for Castles VEGA 3000C Instructions for Castles VEGA 3000M/M2 Instructions for Ingenico Desk 5000 Instructions for Ingenico Move 5000 Ensure your terminal is paired with Trust Payments. This is a requirement for the correct operation of your device. Click here to learn how to perform the pairing process. This error can also occur when the terminal is attempting to pair with a new ePoS system after previously being paired to a different ePoS system. To resolve this issue: Follow the instructions on this article to unpair the terminal and ensure it has been fully unpaired from the ePoS system it was integrated with. Then follow the instructions on this article to pair the terminal to the new ePoS system. If you have paired your terminal with Trust Payments and are still receiving this error, please allow an hour for your terminal to sync and try again. Check the your site's firewall settings: The TRU POS Gateway requires access to IPs 193.179.205.46 & 193.85.236.92 over Port 11183. The payment device must be able to contact dc.econduitapps.com on Ports 80 and 9001 and HTTPS proxy should be disabled. If you are still having problems, please contact our Support Team.
1106	Error saving Terminal	Please try the request again. If the error persists, please raise with the Trust Payments Support Team.

Terminal errors

Error code	Error	Resolution
2001	Terminal is Offline	Please ensure the terminal is powered on, connected to the internet, paired with POS following the steps found on this article, and try the request again. If the error persists, please raise with the Trust Payments Support Team.
2002	Terminal busy	This indicates the terminal is in use. Please try the request again once the previous transaction has been completed.
2003	Response not received	Please ensure the terminal is powered on, connected to the internet and paired with POS following the steps found on this article. If the error persists, please raise with the Trust Payments Support Team.
2004	Terminal is busy with another transaction	This indicates the terminal is in use. Please try the request again once the previous transaction has been completed.
2005	No response from terminal, unable to determine transaction approval or decline	Please ensure the terminal is powered on, connected to the internet, paired with POS following the steps found on this article, and try the request again. If the error persists, please raise with the Trust Payments Support Team.
2006	Unable to obtain result from terminal, please update transaction manually	Please ensure the terminal is powered on, connected to the internet, paired with POS following the steps found on this article, and try the request again. If the error persists, please raise with the Trust Payments Support Team.

Further reading on this topic