How do I generate a pre-auth with DCC?

This article explains how to perform a pre-auth using the POS terminal with DCC.

Follow the appropriate instructions below for your terminal:

POS

Tap the Menu icon on screen.
Tap Pre-Authorization from the menu.
Enter the amount in your local currency as normal and tap the icon on screen.

If enabled, the customer will be asked to enter a tip amount and tap to continue.

Press the button on the keypad to abort the transaction at any time.
When prompted, insert the card OR tap for contactless OR swipe the magnetic stripe. The customer will be prompted to enter their PIN to continue.
If the customer's card supports DCC, currency conversion will be performed and the customer will be presented with a choice of two currencies to be pre-authorised: Your local currency or the customer's local currency as determined by the country the card with issued.
To ensure the customer is fully informed, the following information is displayed on the device when the customer is making their choice:
- Amounts in both your local currency and the customer's local currency.
- The conversion rate used to calculate the amount in the customer's local currency.
- The percentage mark-up applied to the amount in the customer's local currency to facilitate the service.
Once the customer selects the currency for the transaction, the pre-authorisation is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.

If the customer chose their local currency via the DCC service for the pre-authorisation, this is clearly stated on the receipt. Tap "OK" on screen to print the additional receipt for the customer.

If the customer receipt does not print, you may need to check your receipt configuration.

You have up to 30 days to complete the transaction before the reserved funds are automatically released back to the customer.