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How do I perform a POS refund with DCC?

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This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.

Follow these instructions to perform a POS refund with DCC:

  Before processing a transaction with DCC for the first time, you must check your settings to ensure the terminal prints the customer receipt. To do so:

  1. Select   Menu icon onscreen.
  2. Scroll down and select User Settings.
  3. Scroll down and select Customer receipt.
  4. From the options presented, select "Option 3 - Always print".

 

  1. Tap the   Quick Menu icon on screen.

  2. From the Quick Menu, tap "Refund".

  3. Enter the manager password and tap the   icon on screen.

  4. Enter the amount and tap the   icon on screen.

    Press the button on the keypad to abort the transaction at any time.

  5. If the transaction being refunded was converted using DCC, you can now choose whether to refund the transaction in your local currency or that of the customer:

    • Tap   on screen to refund the customer in the customer's local currency.
    • Tap   on screen to refund the customer in your local currency.

  6. When prompted, insert the card OR tap for contactless OR swipe the magnetic stripe. The amount displayed on screen reflects the amount and currency being refunded. The customer will be prompted to enter their PIN to continue.

  7. The refund is processed. If successful, a confirmation message is displayed on screen and two receipts are printed:

    • The first receipt is for your records. You can keep this one. Tap "OK" on screen when ready to print the next receipt.
    • The second receipt printed is given to the customer.

      If the refund is processed in the customer's local currency via the DCC service, this is clearly stated on the receipt.

      You must ask the customer if they would like to take their copy of the receipt.

    If the customer receipt does not print, you may need to check your receipt configuration.

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Michael Buckley