How do I perform a POS refund with DCC?

This article explains how to perform a POS refund with DCC.

Follow the appropriate instructions below for your terminal:

POS

Tap the Quick Menu icon on screen.
From the Quick Menu, tap "Refund".
Enter the manager password and tap the icon on screen.
Enter the amount and tap the icon on screen.

Press the button on the keypad to abort the transaction at any time.
If the transaction being refunded was converted using DCC, you can now choose whether to refund the transaction in your local currency or that of the customer:
- Tap on screen to refund the customer in the customer's local currency.
- Tap on screen to refund the customer in your local currency.
When prompted, insert the card OR tap for contactless OR swipe the magnetic stripe. The amount displayed on screen reflects the amount and currency being refunded. The customer will be prompted to enter their PIN to continue.
The refund is processed. If successful, a confirmation message is displayed on screen and a receipt is printed for your records.

If the refund is processed in the customer's local currency via the DCC service, this clearly stated on the receipt. Tap "OK" on screen to print the additional receipt for the customer.

If the customer receipt does not print, you may need to check your receipt configuration.