Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
-
Sign in
To access CryptoMetrix, you must first sign in Sign in Enter your username and password in the boxes provided and press the return key to sign in. If the username and password do not match, the...
-
Manage Portal user roles
The “Role Management” page allows you to view and perform management actions on roles assigned to your Portal users. Required user roles Admin How to access Select “Settings” then "Roles" ...
-
Processing transactions with WooCommerce
How customers process payments When the customer is ready to purchase the product(s) in their cart, they enter their billing/shipping address and complete the payment using the options presented in...
-
My Portal account is locked
For security reasons, our system may automatically lock the accounts of Portal users who have met certain criteria. If your Portal user account is locked, you will be prevented from signing in and ...
-
Can I turn off Multi-Factor Authentication (MFA)?
In the interest of security, Multi-Factor Authentication (MFA) is mandatory for all Portal users and cannot be permanently disabled. If you are unable to sign in due to problems with MFA, please r...
-
Payout terminal
This feature is available to merchants using our TRU Connect gateway. The “Payout terminal” allows you to manually process payouts (CFT refunds) to your customers.This will credit the custome...
-
Viewing site details
This feature is available to merchants using our TRU Connect gateway. You can manage your site references and view their configuration. Required user roles Admin, Developer How to acce...
-
Managing users
You can use the “Users” page to view and manage your users. Required user roles Admin How to access Select “Settings" and then "Users” from the left navigation bar. This page allows ...
-
Multi-Factor Authentication (MFA)
The first time you sign into Portal, you will be asked to choose your preferred authentication method. Once configured this method will be used during each subsequent sign-in. Okta Verify A...
-
View transaction details
You can view details for requests and transactions that have been processed on your site reference(s). Required user roles Admin, Developer, TransactionUser, ViewFeesAndStatements, ViewTransac...