The “Payout Terminal” allows you to manually process payouts (CFT refunds) to your customers.
This will credit the customer’s card with the amount specified on the page.
Required user roles
Admin
How to access
Select “Payout Terminal” from the left (this is found under the "Payments" header).
In order to use the “Payout Terminal” you will need a CFT Merchant Id. If you do not have one and would like to make use of this facility, please contact our Support Team.
Welcome to the new Payout Terminal
Check the username - the payout will be recorded under this operator username.
To start a new payout, fill in the form on the left and submit.
You can change "Settings" to automatically populate the form with your preferred defaults.
Recent Payout Terminal transactions are shown on the right. Select one to view more info.
Getting started
To start a new payout, fill in the form provided:
- Site Reference - The account through which the payout will be processed.
- Order Reference (Optional) - You can assign a custom reference for your own records.
-
Settle Status - Choose either:
- Pending - This setting instructs the system to include this payout in next settlement batch.
- Manual - This stronger setting overrides internal fraud checks for trusted customers (if enabled).
- Suspended - Payout will be suspended until updated for settlement. Learn more.
- Credentials on File - If this card is to be used again for future transactions, ensure "Stored for re-use" is selected. This is mandated by Visa and Mastercard. Learn more about Credentials on File.
Once the form has been filled in, please select from one of the following two options:
- "Continue with Payment" - This allows you to enter the final transaction and card details to process the payout, bypassing the forms for optionally adding billing and delivery details.
- "Continue with Customer" - This allows you to enter the customer's billing and delivery details before completing the payout.
Customer Details
If you select "Continue with Customer", you can enter the addresses for billing and delivery if needed. Select "Continue" to move onto the final step.
Payment
Before you can process the payout, you must specify the Currency and Value (e.g. £10.99), as well as the customer's Card number and Expiration date. We also recommend entering the Security code if it's available.
When you are ready to process the payout, select "Complete Payment".
Response
After the payout has been processed, you will be presented with details of the processed request as confirmation:
Let's take a look at the details shown here:
Check the Settle Status shown:
| Status | Description |
| Pending Settlement (0) | Transaction will be settled in the next settlement batch with no further action required. |
|
Settling (10) Settled (100) |
Transaction is being processed. The customer should expect to receive funds in 30 minutes or less. |
| Suspended (2) | Transaction will need to be updated before it can be processed for settlement. |
| Cancelled (3) | The transaction will not be settled. |
Note the Transaction Reference:
The Transaction Reference uniquely identifies the payout on our system. You can use this to view the status of the transaction at a later time.
Review the Security Code, Address and Post Code checks
The Security Code, Address and Post Code fields display the results of Address Verification System (AVS) and security code checks:
| Status | Description |
| Not given (0) | The info required to perform the checks was not provided. |
| Not checked (1) | The checks could not be performed on the info provided. |
| Matched (2) | The info provided matches the card issuer’s records. |
| Not matched (4) | The info provided does NOT match the card issuer’s records. |
Learn more about Address Verification System (AVS) and security code checks
Settings
To save time and reduce the likelihood of mistakes while operating the Payout Terminal, you can assign default values that will be prefilled when you open the page.
To access these settings, select the "Settings" button next to the page heading. Remember to save your settings before returning to the Payout Terminal to ensure the defaults are applied going forward.
