Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Managing conditions
Conditions created on your MyST user account can be managed by selecting the “Conditions” tab above the table. Please be aware that conditions and actions can only be managed by the users that c...
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Performing a Risk Decision on a transaction
A Risk Decision request analyses the customer’s billing, delivery and payment details using a rule-based system to detect suspicious patterns in user activity. The system will assist you in making ...
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Display options
You can use the Display options area to modify settings pertaining to the appearance of user elements visible on MyST Required user roles Some features can only be accessed by those with suppo...
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How can I see when my payment is due?
On OmniPay RAM, navigate to Reports > Funding > Daily Funding Input your MID number into the search box directly under the navigation panel and select Change. Set the date range when you pro...
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Can I customise appearance of pages hosted by third parties?
It is not possible to modify the layout and/or appearance of pages hosted by third parties (e.g. PayPal or other APMs) using the methods described in our documentation. If you need assistance, plea...
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Email notification customisation
This page explains how to customise the appearance of automated emails sent following transactions. Include your logo You can include your logo at the top of automated emails without needing to...
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📽️ Exporting transaction data
You can view and manage ongoing downloads from the transaction search and reporting screens. Required user roles Admin Documentation Downloads Downloading transaction search results Down...
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Suspended Authorisations search
This feature is available to merchants using our TRU Connect gateway. The "Suspended Authorisations" stored search returns all pending purchases and refunds that were authorised by the acquiri...
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I've been notified of a Chargeback. What do I do?
I have received a Chargeback or Fraud Notification. What does this mean? Chargebacks A chargeback is received when a cardholder approaches their issuing bank to report a problem with a transact...
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Merchant Payment Advice report
This feature is available to merchants using our acquiring services. The "Merchant Payment Advice" report shows the history of payments that have been funded to your business bank account and ...