Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Site settings
This feature is available to merchants using our TRU Connect gateway. This page allows you view detailed configuration information for the given Site Reference. Required user roles Admin, ...
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Can I change my Portal username?
Portal usernames are fixed and cannot be changed after the account has been created. If you need a Portal user account to have a different username, you will need to create a new account with the d...
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Pay by Link
This feature is available to merchants using our TRU Connect gateway. The “Pay by Link” page simplifies the process of requesting a new payment from a customer. A link is generated that opens ...
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Adding users
You can add child user accounts to help manage your account. Each user can be assigned a distinct role, which only permits them to access features they need. Required user roles Admin How ...
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Re-auth a transaction
A Re-Auth is a process where a new Authorisation can be performed using the same credit/debit card as a previous transaction. Requirements This functionality is only available to those with th...
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Your profile
You can use your “Profile” page to view information about your Portal user account and change settings. Required user roles All users can access the following core features: View account info...
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WooCommerce (API) Processing transactions
Testing your checkout After adding a product/s to the cart, go to checkout and you will see a new payment method using the Title and Description you gave when configuring the plugin (as explained h...
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Gateway Statement
The statement header includes key details regarding the statement, based on the Invoice Code shown: The header shows the Merchant Invoice Code, Merchant Name, Processing Currency, Reference Numbe...
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How do I know my TRU Insight report has been shared with me?
Every month you will receive an automatic email alert once the report is uploaded to the Quatrix file sharing site. You should receive the report no later than the 3rd working day of each month. Em...
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Handling 3DS API responses
When you receive a response following a request sent using our 3DS API, your system will need to perform the following checks on the values returned (where applicable) to ensure the request was pro...