Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Chargeback Dispute Overview
When challenging a Chargeback, all parties must follow the procedures defined by the relevant card networks as summarised below. Mastercard has a single flow for handling all dispute reason code...
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Daily Authorisations report
This feature is available to merchants using our TRU Connect gateway. The "Daily Authorisations" report covers all successfully authorised purchases and refunds that were processed via the TRU...
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All Data search
This feature is available to merchants using our TRU Connect gateway. "All Data" is an intensive stored search that returns all details available for all requests processed via the TRU Connect...
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Power supply
The Castles Saturn 1000 contains a Li-ion battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and recharged. Char...
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Acquirer advice code mapping
The acquirer advice code is a numeric value returned if supported by your acquiring bank, indicating if further payments can be processed. The codes are mapped as follows: Code Description Actio...
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Historical Analysis
The "Historical Analysis" page shows analyses of historical transactions processed in the UK for your hotels over the past year. You can use the tabs found along the top of the page to switch betwe...
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Managing access groups
You can use the “Access Groups” page to view and manage your access groups. Required user roles Admin How to access Select “Settings" and then "Access Groups” from the left navigation bar....
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Enrolment Timeline
To ensure all of our customers can benefit from new features and security updates, all MyST users will eventually be enrolled on the new Portal platform, starting July 2024. We understand the impo...
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Process payment
To process a payment, follow these steps: If you haven't done so already, open the app. By default, you will land on the "Amount" page, as shown below. If you are on a different page in the app...
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Processing ECOM transactions with SAP Commerce Cloud extension
Testing your checkout We strongly recommend that you test your solution before processing live transactions. See below for an example transaction flow: Before testing, go to the extension's sett...