Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Displaying checkout in an iframe
You can use iframes to display the Payment Pages within the layout of your website. Compatibility Iframes may not be rendered correctly in certain web browsers. (e.g. certain mobile web browse...
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Payment Pages transaction journeys
After the customer agrees to a purchase on your checkout, the customer is redirected to the Payment Pages, hosted by Trust Payments. This section describes the main workflows available to you: ...
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Dynamic Currency Conversion (DCC) for Payment Pages
Before continuing, we recommend you read this page to learn more about DCC. Process overview Typical DCC payments consist of two requests: A CURRENCYRATE request – This is used to retrieve a...
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Accessing files via SFTP
To access the files via SFTP, you can use one of the methods explained below: After your account has been created, you will receive a welcome email in addition to a second email that contains th...
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SIM card installation
Power the terminal off by pressing and holding the Power button for at least 5 seconds (when the button is released the terminal switches OFF). Remove the rear cover of the terminal using the two ...
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How to reset forgotten manager password
Tap "Forgot password?" from the SoftPOS app sign in page and follow the on-screen instructions. If you have forgotten your login password, contact our Support Team for assistance. If yo...
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How do I perform a POS refund with DCC?
Not supported This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices. Not supported This functionality is not...
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📽️ Searching for transactions
The “Transactions” page allows you to search for requests and transactions that have been processed on your site reference(s) and/or Merchant Id(s) (MID). From here, you can view transaction deta...
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Daily Settlement report
This feature is available to merchants using our TRU Connect gateway. The "Daily Settlement" report covers all successfully settled purchases and refunds that were processed via the TRU Connec...
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Chargeback Fee Guidance
Chargeback Fee When a Chargeback is received, the card scheme applies a Case Filing Fee that is then passed on. This is debited the same day the dispute is received. The amount will vary dependin...