
Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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What are the different date types in TRU Connect and how are they used?
There are three date types in use in TRU Connect. You may encounter dates in these three formats when, for example, managing your transactions in Portal, or returned in responses from our API. B...
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View and manage users
To view users, sign in to your Trust Payments MPA Portal and select "Teams" or "Users" from the navigation on the left. You will be displayed users you can view and manage. You can sort users us...
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View a payment
To view details of processed payments, sign in to your Trust Payments MPA Portal and select "Payments" from the navigation on the left. You will be presented with a table that lists recently pro...
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Creating accounts
Create your first account Once the compliance process has been completed and approved you will be invited at the top of the screen to create your first account in a few simple steps: Select "Crea...
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Acquiring Statement
The statement header includes key details regarding the statement, based on the Merchant ID number (MID) shown: The header shows the MID, Merchant Name, Processing Currency, Reference Number, Pro...
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How are TRU Insight reports distributed?
TRU Insight is distributed through our secure file transfer protocol (SFTP) partner Quatrix. They offer secure and compliant file sharing, and the monthly user costs are absorbed by Trust Payments.
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Getting started with 3DS API
The following content assumes you have obtained the necessary PCI certification to process and submit sensitive cardholder data in the request to our 3DS API.Read this article to learn more. ...
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Payments
The Payment Summary view should be the first port of call for any business looking to understand payment trends, offering a simple and concise overview of performance. It will always be produced ...
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Power supply
The Ingenico Desk 5000 does not contain a battery and must be connected to a power supply using the enclosed cable at all times to function. Turning device on/off Turn on The terminal will...
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Power supply
The Ingenico Move 5000 contains a Li-ion battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and recharged. Charg...