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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Articles

Recent activity by Michael Buckley
  • Charging your device

    The following instructions explain how to charge your device: Castles VEGA 3000M/2 The VEGA 3000M/M2 contains a main lithium-polymer battery and can be operated without being permanently connect...

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  • Suppression of receipts

    What is suppression of receipts? Suppression of receipts is a feature that enables merchants that are using TRU Link (in a semi-integrated mode) to be able to stop the merchant and customer receipt...

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  • DCC

      The following guidance only applies to the Ingenico Desk/Move and Castles VEGA terminals.   What is DCC? DCC provides foreign cardholders with the choice to pay in their home currency at the po...

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  • How do I perform a linked refund?

    Linked refunds allow the merchant to refund an amount in full or partial by linking the refund transaction to an original sale transaction without the customer having to physically insert their car...

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  • How do I cancel a Pre-Auth?

      Background Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are una...

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  • How do I perform a completion of a Pre-Auth?

      Background Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are una...

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    • 1 follower
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    • 1 vote
  • How do I generate a Pre-Auth when the customer is not present?

      Background Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are una...

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    • 1 follower
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  • How do I adjust an existing Pre-Auth?

    Background   Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unav...

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    • 1 follower
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  • How do I generate a Pre-Auth?

      Background Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are una...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • How do I resolve "Error pairing Terminal"/"Error parsing pairTerminal null"?

    This article explains how to troubleshoot errors that may occur when pairing the terminal for semi-integrated mode with TRU Link. Follow the appropriate instructions below for your terminal: Cast...

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