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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Articles

Recent activity by Michael Buckley
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  • How do I perform a POS refund?

    1. In-Person Payments
    2. Sales and Refunds

    This article explains how to perform a refund where the worker enters an amount manually and the customer's card is presented to the reader.     Our SoftPOS app only supports linked refunds. Lear...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • How do customers add tips?

    1. In-Person Payments
    2. Tipping

      Tipping must be enabled on the device before tipping options will be shown. Learn how to enable tipping.     If tips have been enabled in the app, the customer will be prompted to select from ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I enable / disable tipping?

    1. In-Person Payments
    2. Tipping

        To configure tips functionality in the app, follow these steps: Tap the   icon in the top left and from the menu select "Settings". From the Settings screen, tap “Tips”. From here y...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I perform a linked refund?

    1. In-Person Payments
    2. Sales and Refunds

    Linked refunds allow the merchant to refund an amount in full or partial by linking the refund transaction to an original sale transaction without the customer having to physically insert their car...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Digital receipts

    1. In-Person Payments
    2. SoftPOS by Trust Payments app

    Sending receipt as part of the transaction Immediately after the customer has completed a transaction they will be displayed the following confirmation screen. At this moment, they can either scan ...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • Tips

    1. In-Person Payments
    2. SoftPOS by Trust Payments app

    To configure tips functionality in the app, follow these steps: Tap the   icon in the top left and from the menu select "Settings". From the Settings screen, tap “Tips”. From here you c...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • Merchant Payment Advice report

    1. Acquiring
    2. RAM Tool

    The "Merchant Payment Advice" report shows the history of payments that have been funded to your business bank account and any upcoming payments that are due to be funded. It includes helpful info...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Merchant Payment Advice report

    1. Portal
    2. Generating reports
    3. Stored reports

      This feature is available to merchants using our acquiring services. The "Merchant Payment Advice" report shows the history of payments that have been funded to your business bank account and ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Funding Account report

    1. Portal
    2. Generating reports
    3. Stored reports

     This feature is available to merchants using our acquiring services. The "Funding Account" report shows the current balance for one or more MID accounts and provides a record of all incoming tr...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Fee Summary report

    1. Portal
    2. Generating reports
    3. Stored reports

      This feature is available to merchants using our acquiring services. The "Fee Summary" report provides a statement-style view of the total number of transactions, fees, adjustments and other p...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes