Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Introduction to SCA Exemptions
There are certain scenarios where you, as a merchant, may deem the risk of fraud for a given transaction to be sufficiently low that you would prefer to bypass EMV 3D Secure authentication.Trust Pa...
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Applying SCA Exemptions
This article explains how to apply SCA Exemptions to bypass EMV 3D Secure. This functionality is subject to the following conditions: Merchants must obtain permission from their acquiring bank be...
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How do customers add tips?
Tipping must be enabled on the device before tipping options will be shown. Learn how to enable tipping. If tips have been enabled in the app, the customer will be prompted to select from the p...
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How do I enable / disable tipping?
To configure tips functionality in the app, follow these steps: Tap the icon in the top left and from the menu select "Settings". From the Settings screen, tap “Tips”. From here you c...
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Sending a digital receipt after the transaction
If you need to provide a customer with a receipt at a later time, follow these steps: Tap the icon in the top left and from the menu select "Receipts". Use the interface to find the trans...
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Sending a digital receipt as part of the transaction
Immediately after the customer has completed a transaction they will be displayed the following confirmation screen. At this moment, they can either scan the QR code with their own smartphone to...
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How do I enable/disable digital receipts?
To enable/disable receipt functionality in the app, follow these steps: Tap the icon in the top left and from the menu select "Settings". From the Settings screen, tap “Sending receipt op...
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What's on the digital receipt?
Digital receipts contain important transaction information and serve as proof of transaction in the case of dispute claims: Example of a digital receipt Key Transaction type – This can either...
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How do I perform a POS refund?
Only Admin users can perform this action. Tap the icon in the top left and from the menu select "Receipts". Use the interface to find the transaction for which you wish to refund an...
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How do I cancel a POS transaction?
This article explains how to cancel a POS transaction. Only Admin users can perform this action. From the navigation bar found along the bottom of the screen, select "Receipts". Use th...