Sending a digital receipt after the transaction

  Last updated: 
 

If you need to provide a customer with a receipt at a later time, follow these steps:

  1. Tap the   icon in the top left and from the menu select "Receipts".


  2. Use the interface to find the transaction for which you wish to provide a receipt and tap to open.

      Transactions are displayed in a list starting with the most recent at the top. You can tap the options found along the top of the screen to filter transactions by different types (e.g. "Approved" or "Declined").

    Screenshot of SoftPOS app on Android. List of recent transactions shown with search/filter options at the top.


  3. Once you have selected the transaction, you will be shown the screen below. If the customer is present, you can present the device to them so they can scan the QR code with their own smartphone. This will display the receipt on their device.

    Screenshot of SoftPOS app on Android. Receipt of sale, including billing address, amount, card type and QR code.

     

    Alternatively, tap "Send receipt" and enter the customer's email address to have the receipt emailed to them.

    Screenshot of SoftPOS app on Android. Receipt amount is at the top. Customer's email can be entered to send the receipt.

If you need to provide a customer with a receipt at a later time, follow these steps:

  1. Select "Receipts" from the navigation bar along the bottom of the screen.      


  2. Use the interface to find the transaction for which you wish to provide a receipt and tap to open. Transactions are displayed in a list starting with the most recent at the top.

      By tapping the search box at the top of the screen, you can search by the transaction receipt number or amount.

      You can also filter this view to show / exclude certain types of transactions (e.g. refunds) by tapping "Filter" in the top right and choosing from the options available.


  3. Once you have selected the transaction, you will be shown the screen below. If the customer is present, you can present the device to them so they can scan the QR code with their own smartphone. This will display the receipt on their device.

    Alternatively, tap "Send receipt" and enter the customer's email address to have the receipt emailed to them.

Your solution doesn't support sending digital receipts, but you can instead set the device up to print a paper receipt.

Learn about paper receipts

Your solution doesn't support sending digital receipts, but you can instead set the device up to print a paper receipt.

Learn about paper receipts

Your solution doesn't support sending digital receipts, but you can instead set the device up to print a paper receipt.

Learn about paper receipts

Was this article helpful?
0 out of 0 found this helpful