Use the drop-down boxes to change the type of search performed:
Full Match
If you select “is” from the dropdown next to a field name, this allows you to search for requests that match the specified criteria exactly.
Partial Match
If you select “is like” from the dropdown next to a field name, you can include wildcards in your search to perform more advanced queries.
Please note: Wildcards cannot be included in the first 5 characters of a search.
| Supported wildcards |
Usage |
| % | The percentage symbol can be used as a substitute for zero or more characters.
For example, “ABCDE%” in the “Order reference” search box would return the following results:
|
| _ | The underscore character can be used as a substitute for a single character.
For example, “123ABC_56” in the “Order reference” search box would return the following results:
|
You can escape wildcards by preceding them with a backslash “\” character.
e.g. Searching for order reference “123ABC\_56”
would only return a request with order reference “123ABC_56”
No match
If you select “is not” from the dropdown next to a field name, this allows you to exclude requests that match the specified criteria exactly.
