How do I enable / disable tipping?

  Last updated: 
 

To configure tips functionality in the app, follow these steps:

  1. Tap the   icon in the top left and from the menu select "Settings".


  2. From the Settings screen, tap “Tips”.


  3. From here you can:

    • tap the "Activating the service" toggle to enable/disable tips functionality during transactions.
    • tap "Value unit" to change the tip options to be displayed as a percentage or monetary value (e.g. 10% tip vs. £10 tip).
    • tap "Tips options" to configure the three default tip values shown to the customer during transactions.

      Although you can only configure three default tip values to be shown to the customer during transactions, customers will always be presented with an option to manually enter a custom tip amount if preferred.

Not supported

This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.

To enable/disable customer receipts, follow these instructions:

On the main screen, tap "Settings".

Main screen. Trust Payments logo is at the top, then a "Sale" button. More links are below, including "Settings" (circled).

 

Enter the manager passcode when prompted.

Screen where the user enters the manager passcode. They select X to cancel or the check icon to continue.

 

Tap "System Settings".

Manager Menu. Options are Fetch Settings, Change passcode, API credentials, System Settings, Perform Logon Txn (trust).

 

Tap "Gratuity Settings".

System Settings: "Gratuity Settings", "Network Settings", "Reset to Factory Defaults", "Printer Settings".

 

You will be presented with four options:

  • No tip - Select this to disable tipping functionality on the terminal.
  • Customer Amount - Allow customers to enter a custom tip amount at checkout.
  • Percentage - You are presented with text entry to define three tip percentages that customers can select at checkout.
  • Fixed Amount - You are presented with text entry to define three tip amounts that customers can select at checkout.

Gratuity Settings. User can enable/disable tips and define amounts/percentages that customers can select.

  If tips are enabled, customers can still always opt out if they prefer not to tip!

When finished, tap the   icon in the top right to save any changes made and close the Gratuity Settings.

To enable/disable the tip/gratuity function, follow these instructions:

  1. Select Menu icon   onscreen
  2. Scroll down and select User Settings
  3. Scroll down and select Tip Entry
  4. Select On/Off
Was this article helpful?
0 out of 0 found this helpful