This article explains how customers can add tips at checkout.
Tipping must be enabled on the device before tipping options will be shown. Click here to learn more.
Follow the appropriate instructions below for your terminal:
SoftPOS
Please refer to our user guides:
SmartPOS
After the transaction amount has been entered and submitted, the device will prompt the user to enter the tip amount:
- If adding a tip, type the amount using the on-screen keyboard and tap to continue.
- If declining a tip, simply tap without entering a tip to continue.
- To clear the entered tip, tap . This allows the user to correct a mistake.
- To cancel and return to the previous screen, tap
The customer can now present their card and complete the sale.
POS
After the transaction amount has been entered and submitted, the device will prompt the user to select from a list of tipping options:
- If adding a tip:
- Select either "5%", "10%" or "15%" to apply those tip options.
- The user can also tap "Custom" to enter a custom tip amount using the keypad. Press the green "OK" button on the keypad to apply the tip.
- If declining a tip, simply tap on screen without selecting one of the options to continue.
The customer can now present their card and complete the sale.
