The Benchmarks view provides comprehensive comparison of your performance against industry competition, helping you understand your relative position in key metrics and identify opportunities for improvement. This section breaks down the various benchmarking components available to help you make strategic decisions.
Number / Value Decline Rate Vs Industry
This multi-line chart compares your decline rate performance against industry competition over time, helping you benchmark authorisation success rates and identify periods where your performance diverges from industry standards.
- Y Axis: Decline rate as a percentage
- X Axis: Time period (based on your selected date grouping: day/week/month)
- Lines: Your decline rate and competition decline rate
Your Top 3 Decline Reasons Are
This displays the three most frequent decline reasons affecting your transactions and the count / value of each over the selected time period (based on your selected date grouping: day/week/month). This helps you identify challenges that are reducing your authorisation rates and focus your attention accordingly.
Your Industry's Top 3 Decline Reasons Are
This displays the three most common decline reasons across your industry competition, providing additional context for your own performance and a clearer understanding of market-wide challenges.
Your Number / Value Chargeback Rate
This displays your chargeback rate in the most recent time period compared to the previous time period as a percentage, enabling quick assessment of whether your dispute rate is improving or deteriorating.
Your Industry's Number / Value Chargeback Rate
This displays the industry competition's chargeback rate in the most recent time period compared to their previous time period as a percentage, providing additional context for your own performance and a clearer understanding of market-wide challenges.
Number / Value Chargeback Rate Vs Industry
This multi-line chart compares your chargeback rate performance against industry competition over time, helping you identify periods where your performance diverges from industry standards.
- Y Axis: Chargeback rate as a percentage
- X Axis: Time period (based on your selected date grouping: day/week/month)
- Lines: Your chargeback rate and competition chargeback rate
Number / Value Fraud Rate Vs Industry
This multi-line chart compares your fraud rate performance against industry competition over time, helping you identify periods where your performance diverges from industry standards.
- Y Axis: Fraud rate as a percentage
- X Axis: Time period (based on your selected date grouping: day/week/month)
- Lines: Your fraud rate and competition fraud rate
Your Number / Value Fraud Rate
This displays your fraud rate in the most recent time period compared to the previous time period as a percentage, enabling quick assessment of whether your fraud rate is improving or deteriorating.
Your Industry's Number / Value Fraud Rate
This displays the industry competition's fraud rate in the most recent time period compared to their previous time period as a percentage, providing additional context for your own performance and a clearer understanding of market-wide challenges.
Your Transaction Heat Map
This heat map shows the days and times that your transactions are most concentrated throughout the week using a day/hour grid, helping you identify peak trading times and optimise operational resources based on your busiest periods.
- X Axis: Days of the week (Monday through Sunday)
- Y Axis: Hours of the day (00:00 to 23:00)
- Intensity: Cell shading reflects transaction concentration (darker = higher activity)
Your Industry's Transaction Heat Map
This heat map shows industry benchmark transaction patterns using an identical day/hour grid structure, enabling you to compare your transaction timing patterns against industry standards and identify opportunities to align with or differentiate from competitor activity periods.
- X Axis: Days of the week (Monday through Sunday)
- Y Axis: Hours of the day (00:00 to 23:00)
- Intensity: Cell shading reflects industry transaction concentration (darker = higher activity)
Buyer Benchmark
This displays your customer performance metrics including percentage of new customers, churned customers, and average spend per unique buyer, enabling direct performance benchmarking across critical customer health indicators.
Industry Benchmark
This displays industry competition's customer performance metrics including percentage of new customers, churned customers, and average spend per unique buyer, providing context for assessing your competitive position in customer acquisition, retention, and value.
Industry Competition Map
This world map shows where your industry competition operates or has market presence, helping you identify potential market opportunities where competition may be lighter or where you could strengthen your position. Countries are shaded depending on the level of competition they present:
- Deeper shades = higher number of competitors.
- Lighter shades = lower number of competitors.
Next steps
Now that you understand the Benchmarks view, you can use these insights to position your business strategically within the competitive landscape. Focus on areas where you can outperform competition, address underperforming metrics, and identify market opportunities for growth.
