The Chargebacks view provides comprehensive insights into chargeback patterns and dispute trends, helping you understand chargeback performance, identify risk areas, and monitor the effectiveness of your dispute prevention measures. This section breaks down the various components and metrics available in this view.
Number / Value of Chargebacks
This chart displays the total number or value of chargebacks over your selected time period, helping you track chargeback trends and identify patterns in dispute activity.
- Y Axis: Chargeback count or value.
- X Axis: Time period (based on your selected date grouping: day/week/month).
Number / Value of Chargebacks Comparison
This compares chargeback numbers or values for the current time period with equivalent data from the previous time period (based on your selected date grouping: day/week/month). The difference in values is also shown as a percentage.
Yearly Number / Value of Chargebacks Comparison
This compares chargeback numbers or values for the current time period with equivalent data from the same time period in the previous year (based on your selected date grouping: day/week/month). The difference in values is also shown as a percentage.
Average Chargeback Value Comparison
This compares Average Chargeback Values (ACV) for the current time period with equivalent data from the previous time period (based on your selected date grouping: day/week/month). The difference in values is also shown as a percentage.
Yearly Average Chargeback Value Comparison
This compares Average Chargeback Values (ACV) for the current time period with equivalent data from the same time period in the previous year (based on your selected date grouping: day/week/month). The difference in values is also shown as a percentage.
Average Chargeback Value
This chart shows how your Average Chargeback Value (ACV) has changed over your selected time period, helping you identify seasonal trends, growth patterns, or sudden changes in chargeback behaviour.
- Y Axis: Average Chargeback Value (ACV).
- X Axis: Time period (based on your selected date grouping: day/week/month).
Number / Value Chargeback Ratio
This multi-line chart shows chargeback ratio trends for each card scheme over time, helping you identify chargeback trends, seasonal patterns, and comparative performance between payment networks.
- Y Axis: Chargeback ratio as a percentage.
- X Axis: Time period (based on your selected date grouping: day/week/month).
- Lines: Each card scheme (Visa, Mastercard, etc.).
Visa Number / Value Chargeback Ratio Comparison
This compares the ratio of chargeback numbers or values processed with Visa-branded cards for the current time period with equivalent data from the previous time period (based on your selected date grouping: day/week/month). The difference in values is also shown as a percentage.
Mastercard Number / Value Chargeback Ratio Comparison
This compares the ratio of chargeback numbers or values processed with Mastercard-branded cards for the current time period with equivalent data from the previous time period (based on your selected date grouping: day/week/month). The difference in values is also shown as a percentage.
Number / Value of Chargebacks By Card Scheme
This chart shows the volume of chargebacks broken down by card scheme over time, helping you identify which payment networks are experiencing the most chargebacks and track changes in dispute patterns.
- Y Axis: Chargeback count or value.
- X Axis: Time period (based on your selected date grouping: day/week/month).
- Segments: Each card scheme (Visa, Mastercard, etc.).
Number / Value of Chargebacks By Issuer Country
This world map shows the geographic distribution of chargeback numbers or values based on card issuing country, helping you identify high-risk regions and inform your dispute management strategies. Countries are shaded depending on the rate of chargebacks processed:
- Deeper shades = higher chargeback numbers / values.
- Lighter shades = lower chargeback numbers / values.
Next steps
Now that you understand the Chargebacks view, you can use these insights to strengthen your dispute management strategy. Monitor chargeback ratios across card schemes, track geographic patterns, and identify trends that require immediate attention to protect your business and reduce dispute rates.
