If you encounter an error while processing a request using the SoftPOS app, please refer to the list of error codes below to help troubleshoot the cause:
In-app error codes
These error codes are displayed in the app to indicate an issue occurred:
| Error code | Description |
| 02-1100 | Unable to log in because network not reachable. Check your network settings and try again. |
| 10-1102 | Transaction request timeout. This may be due to a connection issue on your device or an issue with the service. Check your network settings and try again. |
| 10-100 | Unable to complete transaction because network not reachable. Check your network settings and try again. |
| 10-204 | Unable to complete the transaction because your user cannot be authenticated. Please retry authentication. |
Gateway error codes
These error codes can be found by searching in Portal or MyST for the failed request and looking at the error code field displayed.
| Error code | Description |
| 0 | The request to the gateway was processed successfully. |
| 70000 | The transaction was declined by your bank. |
| 60010 |
There has been a problem processing the request and the final status is not known. This can be due to a communication problem with a bank or third party. |
| 60034 | |
| 99999 |
