Signing into Guest Insights

To access Guest Insights, you must first sign in

 https://hotels.trustpayments.com

 

To sign in, navigate to the URL above, enter your username, complete Multi-Factor Authentication (MFA) and enter your password when prompted.

  If you have forgotten your password, click the "Forgot password?" link beneath the password prompt and follow the on-screen instructions.

  Multi-Factor Authentication (MFA) provides an additional layer of security to protect your account from unauthorised access, by prompting for an access code to verify your identity at sign-in.

There are three different methods of MFA supported by Guest Insights. The first time you sign into Guest Insights, you will be asked to choose your preferred authentication method, and once configured this method will be used during each subsequent sign-in.

Okta Verify (Recommended)

Authentication is performed by approving a request for authentication sent to an app installed on your smartphone.

 

Setup

  1. Select your smartphone's platform: Either "iPhone" or "Android". You will be provided with the correct link for your device to download the Okta Verify app. Ensure you have downloaded and installed the app on your smartphone and click "Next".

  2. Guest Insights will display a QR code. Open the Okta Verify app and tap "Add Account", then select "Organization" as the account type.

  3. When prompted, tap "Yes, Ready to Scan".

    portal-mfa-1011-09-en.png

  4. Scan the code with your smartphone's camera and a 6-digit code will be displayed on your phone's screen. Click "Next" to continue, and you will displayed a success message to confirm the authentication was configured correctly.

    portal-mfa-1011-10-en.png

 

Signing in with Okta Verify

Once you have entered your username, click the "Send Push" button to send a notification to your smartphone. Approve the request in the Okta Verify app to continue the sign in process.

Note: Ticking "Send push automatically" will mean the notification will be sent to your phone immediately the next time you sign into Guest Insights, without the need for you to click the "Send Push" button.

 

Google Authenticator

Authentication is performed by opening the Google Authenticator app installed on your smartphone and typing the 6-digit code provided into the textbox provided by Guest Insights.

 

Setup

  1. Select your smartphone's platform: Either "iPhone" or "Android". You will be provided with the correct link for your device to download the Google Authenticator app. Ensure you have downloaded and installed the app on your smartphone and click "Next".

  2. Guest Insights will display a QR code. Open the Google Authenticator app and tap "Scan a QR code". Scan the code with your smartphone's camera and a 6-digit code will be displayed on your phone's screen. Click "Next" to continue.

    portal-mfa-1011-06-en.png

  3. Enter the 6-digit code displayed within the Google Authenticator app and click "Verify".

    portal-mfa-1011-05-en.png

  If you unable to scan the QR code with your smartphone's camera, you can instead opt to manually type in a string of characters to perform the authentication.

Signing in with Google Authenticator

Once you have entered your username, you will be prompted to enter a 6-digit code. You will need to open the Google Authenticator app to retrieve this. Type the code into the textbox provided and click "Verify" to continue the sign in process.

 

SMS Authentication

Authentication is performed by receiving an SMS on your smartphone and typing the 6-digit code provided into the textbox provided by Guest Insights.

 

Setup

  1. After you have selected SMS Authentication, you will be prompted to enter your mobile phone number. Enter this into the textbox provided and "Send code".

    portal-mfa-1011-01-en.png

  2. You will receive an SMS with the 6-digit code. Enter this code into the textbox provided and click "Verify".

    portal-mfa-1011-03-en.png

Signing in with SMS Authentication

Once you have entered your username, you will be prompted to enter a 6-digit code. Click the "Send Code" button to send an SMS to your smartphone. Type the code into the textbox provided and click "Verify" to continue the sign in process.


 

Navigating Guest Insights  Understanding the charts

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request