Chargeback summary

  Unfortunately, the product documented here is currently only available in English.

  This feature is available to merchants using our TRU Connect gateway.

The “Chargeback summary” dashboard view is designed to provide you with an overview of chargebacks that may have recently been processed against your account.

  Required user roles

Admin, Developer, TransactionUser, ViewFeesAndStatements, ViewTransactionsOnly

  How to access

Click “Dashboard” on the side-bar and then select the "Chargeback summary" view from the drop-down in the top-right.


Only available to merchants with supported acquiring banks. Please contact our Support Team to check availability.

The “Chargeback summary” is designed to provide you with an overview of chargebacks that may have recently been processed against your account. A chargeback is the return of funds to a customer, on request of their bank, in order to resolve a disputed payment. Click here for further information on chargebacks.

The graphs are generated using data from requests processed on your currently-selected site, which is displayed at the top of the page. To reload the graphs with data from a different site, type a new site reference into this box, select it from the drop-down box displayed and click “Change site(s)“.


  You can select multiple site references

If you type and select multiple site references, the graphs will display the combined totals from all of the specified site references.

  • The chargebacks shown in the following graphs have been processed during the time period shown in the respective heading, against transactions from up to the last 180 days.
  • The graphs are updated once per day.

  The data relating to chargebacks provided on the dashboard are informative only and do not show actual ratio position of the merchant as set and monitored by Visa and Mastercard. For further information please contact our Account Management team.


Chargeback counts

The first two panels displayed are used to show the number of chargebacks processed over the course of the most recent two months. The first panel covers the current month so far (up until yesterday), and the second panel covers the entirety of the previous month.

  It is possible for multiple chargebacks to be processed against a single transaction. When calculating the totals (as shown in the example below), we only include the first chargeback received for each transaction.



Pie chart

The pie chart displays the total number of chargebacks processed against your account and the total number of authorisation requests processed over the last 120 days.

The percentage at the centre of the pie chart is calculated by taking the number of chargebacks processed, dividing this by the number of new authorisations processed and multiplying by 100.



Line graph

The line graph shows the number of chargebacks processed on your site reference(s) and the number of successful authorisations processed.


Learn about the other dashboard views:

% shift   Auths Last 24 hours   Auths Last 7 days   Top sites   Chargeback summary

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