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  1. Trust Payments
  2. TRU Link
  3. FAQs and Troubleshooting

FAQs and Troubleshooting

How to troubleshoot commonly-encountered issues.

  • Handling errors
  • I cannot connect to TRU Link
  • How do I resolve an "Invalid siteid" error?
  • How do I resolve “Invalid topuptoken”?
  • How do I resolve "Terminal is Offline" error?
  • How do I resolve "Error pairing Terminal"/"Error parsing pairTerminal null"?

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