Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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What's on the digital receipt?
Digital receipts contain important transaction information and serve as proof of transaction in the case of dispute claims: Example of a digital receipt Key Transaction type – This can either...
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How do I enable/disable digital receipts?
To enable/disable receipt functionality in the app, follow these steps: Tap the icon in the top left and from the menu select "Settings". From the Settings screen, tap “Sending receipt op...
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Sending a digital receipt as part of the transaction
Immediately after the customer has completed a transaction they will be displayed the following confirmation screen. At this moment, they can either scan the QR code with their own smartphone to...
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Sending a digital receipt after the transaction
If you need to provide a customer with a receipt at a later time, follow these steps: Tap the icon in the top left and from the menu select "Receipts". Use the interface to find the trans...
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Guiding your customers through DCC
Process Overview This functionality is supported on our Castles VEGA 3000 and Ingenico devices.Enter the transaction amount in your local currency and present the device to the customer.The custom...
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Manage Sites
This feature is available to merchants using our TRU Connect gateway. The "Sites" area allows you to search for site references assigned to your Portal user account and view their properties a...
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Castles S1P
Key featuresCustomers can tap to pay with contactlessThey can insert card for Chip and PINLarge backlit keys for PIN entrySeamless, secure connection with your kioskFast and reliable payment proces...
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How to use TRU Insight
This feature is available to merchants using our acquiring services. TRU Insight provides powerful filtering and display options to help you analyse your transaction data. This guide explains ...
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Configuring Cloudflare to work with Trust Payments
If your servers are using Cloudflare, you may notice that: Transactions are processed successfully but orders aren't updated on your website's backend. Email notifications are not received from Tru...
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Sale
Use this transaction to process a standard sale.Endpoint : /sale The transaction will be automatically settled at end of day. For DCC, the PED will process in the card currency if requested. Sale ...