Michael Buckley

Handling Challenges

1. Security
2. TRU Fraud Check

  The following documentation only applies to transactions processed using our gateway and acquiring services.   Note: The “CHALLENGE” response is only returned for merchants on the Enhanced tier...

• Edited January 10, 2025 16:07
• 2 followers
• 0 comments
• 1 vote

Closing the shift

1. In-Person Payments
2. Reporting

    Not supported This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices. Not supported This functionality is not...

• Edited June 11, 2025 16:25
• 1 follower
• 0 comments
• -1 votes

Enabling 3-D Secure version 2

1. Security
2. EMV 3-D Secure

Payment Pages EMV 3DS is enabled on Payment Pages for all merchants by default and your account can be configured to manage the entire process for you. You will first need to contact our Support...

• Edited March 17, 2025 11:30
• 1 follower
• 0 comments
• 0 votes

Changing the manager password

1. In-Person Payments
2. Looking after your device

    If you need to change your login password, contact our Support Team for assistance. If you need to change your login password, contact our Support Team for assistance. To change the manager pa...

• Edited June 11, 2025 16:20
• 1 follower
• 0 comments
• 0 votes

How do I generate a Pre-Auth when the customer is not present?

1. In-Person Payments
2. Pre-authorisations

Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to the...

• Edited June 11, 2025 16:24
• 1 follower
• 0 comments
• 0 votes

How do I perform a sale when the customer is not present?

1. In-Person Payments
2. Sales and Refunds

This article explains how to complete a sale using the POS terminal when the customer is not present.     Not supported This functionality is not supported on your device. You can use the drop-dow...

• Edited June 11, 2025 16:26
• 1 follower
• 0 comments
• 0 votes

Power supply

1. In-Person Payments
2. Castles VEGA 3000M2

The Castles VEGA 3000M2 contains a main lithium-polymer battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and rech...

• Edited March 26, 2025 14:57
• 1 follower
• 0 comments
• 0 votes

Pair with EPOS

1. In-Person Payments
2. Cloud Integration

    Not supported This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices. Not supported This functionality is not...

• Edited June 19, 2025 10:07
• 1 follower
• 0 comments
• 0 votes

Power supply

1. In-Person Payments
2. Castles VEGA 3000C

  The Castles VEGA 3000C does not contain a battery and must be connected to its mains power source via the enclosed adapter and cable at all times.   Turning device on/off Turn on Press and h...

• Edited November 05, 2024 16:07
• 1 follower
• 0 comments
• 0 votes

Schedule subscription without immediate payment for Payment Pages - using Subscription Engine

1. TRU Connect
2. Payment Pages
3. Automation

  Learn more about our Subscription Engine. Your system will need to send a request to the Payment Pages that processes both a 3-D Secure authenticated ACCOUNTCHECK and also instructs the subscri...

• Edited March 21, 2025 13:53
• 1 follower
• 0 comments
• 0 votes