Michael Buckley

Handling Challenges

1. Security and Compliance
2. TRU Fraud Check

  The following documentation only applies to transactions processed using our gateway and acquiring services. Note: The “CHALLENGE” response is only returned for merchants on the Enhanced tier.Pro...

• Edited February 09, 2026 14:51
• 2 followers
• 0 comments
• 1 vote

Closing the shift

1. In-Person Payments
2. Reporting

  Not supportedThis functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.Not supportedThis functionality is not supporte...

• Edited April 01, 2026 17:12
• 1 follower
• 0 comments
• -1 votes

Learn about Strong Customer Authentication (SCA) and EMV 3-D Secure

1. Security and Compliance
2. EMV 3-D Secure
3. 3-D Secure Guide

What is Strong Customer Authentication (SCA)?   Strong Customer Authentication (SCA) is where the customer is required by their bank to provide information from two of the following categories to ...

• Edited February 13, 2026 14:53
• 2 followers
• 0 comments
• 1 vote

How do I generate a Pre-Auth when the customer is not present?

1. In-Person Payments
2. Pre-authorisations

Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to the...

• Edited March 27, 2026 13:00
• 1 follower
• 0 comments
• 0 votes

How do I perform a sale when the customer is not present?

1. In-Person Payments
2. Sales and Refunds

This article explains how to complete a sale using the POS terminal when the customer is not present.  Not supportedThis functionality is not supported on your device. You can use the drop-down abo...

• Edited March 24, 2026 17:30
• 1 follower
• 0 comments
• 0 votes

Power supply

1. In-Person Payments
2. Castles VEGA 3000M2

The Castles VEGA 3000M2 contains a main lithium-polymer battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and rech...

• Edited November 26, 2025 13:31
• 1 follower
• 0 comments
• 0 votes

Pair with EPOS

1. In-Person Payments
2. Cloud Integration

  Not supportedThis functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.Not supportedThis functionality is not supporte...

• Edited March 27, 2026 13:09
• 1 follower
• 0 comments
• 0 votes

Power supply

1. In-Person Payments
2. Castles VEGA 3000C

  The Castles VEGA 3000C does not contain a battery and must be connected to its mains power source via the enclosed adapter and cable at all times. Turning device on/offTurn onPress and hold the  ...

• Edited February 04, 2026 17:48
• 1 follower
• 0 comments
• 0 votes

Schedule subscription without immediate payment for Payment Pages - using Subscription Engine

1. TRU Connect
2. Payment Pages
3. Automation

  Learn more about our Subscription Engine.Your system will need to send a request to the Payment Pages that processes both a 3-D Secure authenticated ACCOUNTCHECK and also instructs the subscripti...

• Edited February 16, 2026 15:41
• 1 follower
• 0 comments
• 0 votes

Displaying checkout in an iframe

1. TRU Connect
2. Payment Pages
3. How it looks

You can use iframes to display the Payment Pages within the layout of your website. Compatibility   Iframes may not be rendered correctly in certain web browsers. (e.g. certain mobile web browsers)...

• Edited February 16, 2026 15:36
• 1 follower
• 0 comments
• 0 votes