The “Merchant Numbers” page allows you to view detailed information about your merchant accounts and monitor the balances held by Trust Payments on your behalf. This page is essential for reconciliation and understanding your settlement arrangements.
Required user roles
Admin
How to access
Select “Merchant Numbers” from the left (this is found under the "Account" header).
The “Merchant Numbers” page is divided into two tabs — Overview and Balances:
Overview Tab
The Overview tab displays detailed information about your merchant accounts, organised by company and Merchant ID (MID).
Select a company from the drop-down menu to view an overview of the MIDs associated with the selected company.
Beneath the company drop-down, the MIDs associated with the selected company are displayed as selectable pills. One MID can be selected at a time — selecting a pill updates the information shown on the rest of the page without the need to refresh.
Working with larger datasets
If you have more than 10 companies associated with your account, you will need to use the search tool to select a maximum of 10 companies before continuing. To do this, type into the search box, and companies with matching names will automatically be suggested as you type. Simply use the checkboxes on the left to select the companies and select "Search" to continue.
Merchant Details
Once a company and MID have been selected, you will be able to view information pertaining to the specific MID, beginning with Merchant Details.
The fields shown in this section may vary depending on your MID. Below is a description of each field that may appear:
| Field | Description |
| Trade Name | The trading name under which your company operates. |
| Active Status |
Displays one of the following values:
|
| Active Date | The date that this account was enabled for transaction processing. |
| Country | The country in which your company is located. |
| State | The US state in which your company is located, where applicable. |
| City | The city in which your company is located. |
| Merchant Category | The four-digit Merchant Category Code (MCC) that classifies your type of business. |
| Type |
The type of transactions that can be processed through this MID. Possible values:
|
| Statement Generation |
Determines under which circumstances the merchant statement is generated: Generate without transaction processing or Generate Generate with transaction processing |
| Statement Type |
Your merchant statement aggregates information on processed transactions, fees, rolling reserves and other financial figures. These can be categorised into the following types:
|
| Posting Method |
Describes your settlement configuration.
|
| Billing |
Displays one of the following values:
|
| Associated MIDs | A comma-separated list of the selected MID and all other MIDs available under the currently selected company. You can use the icon to paste this list directly into transaction search or reporting pages to run a query across multiple MIDs. |
Contact Details
Below the Merchant Details group, another section called Contact Details is displayed, showing the contact details of the authorised signatory (the person authorised to make decisions regarding your merchant account).
| Field | Description |
| Contact Name | The name of the authorised signatory for this merchant account. |
| Phone Number | The phone number of the authorised signatory. |
| The email that receives the merchant statement. |
Balances Tab
The Balances tab is a key reconciliation tool that shows the funds Trust Payments is currently holding on your behalf.
Select a company from the drop-down menu to update the MIDs available for review.
Working with larger datasets
If you have more than 10 MIDs associated with your account, you will need to search for and select a maximum of 10 MIDs using the search tool before continuing. To do this, type the MID you want to select into the search box, and matching MIDs will automatically be displayed as you type. Simply use the checkboxes on the left to select the MIDs and select "Search" to continue.
After performing the search, the selected MIDs are displayed as selectable pills. One MID can be selected at a time — selecting a pill updates the information shown on the rest of the page without the need to refresh.
Once you select a MID, a series of boxes displayed:
One box per currency enabled for transacting under the selected MID.
Each box displays the following information:
| Field | Description |
| Currency | Displayed prominently on a green background on the far left of the box. |
| Payment Account Balance |
Account balance for this MID and currency. These figures are updated once per day.
A negative value indicates an outstanding balance owed to Trust Payments. Any payments processed on your account will first offset this balance, with the remainder paid out as settlement.
|
| Fixed or Rolling Reserve Balance |
Either a Fixed Reserve Balance or a Rolling Reserve Balance is shown here.
A Fixed Reserve is a set amount agreed in your contract that is held back by Trust Payments as a security deposit. A Rolling Reserve is a percentage of each transaction that is withheld for a defined period before being released to you. Reserves act as buffers to protect your business from unexpected refunds or chargebacks that may otherwise leave your accounts with a negative balance.
|
| Account Number | The bank account that funds are paid out to. |
| Swift Code | The SWIFT/BIC code for your bank. |
| Posting Method | Determines whether transaction charges are deducted from your settlement amount (net) or collected separately after the full amount is settled (gross). |
| Sort Code | The sort code for your bank account. |
| IBAN | The International Bank Account Number for your account. Partially masked for security. |
| Settlement Days |
The number of working days (weekends and bank holidays are excluded) that must pass before a day's settled funds are transferred to your bank account. For example, a value of 6 with daily settlement means Monday's transactions would not reach your account until the following Monday. This lag is a chargeback protection mechanism, and the value is set individually based on factors such as risk profile and compliance status. |
| Settlement Method |
Defines how frequently settlements are made. Possible values:
Note that even with daily settlement, the actual transfer is subject to the Settlement Days delay described above. |
