First-time setup

If you intend to use a mobile data connection, please install the SIM card before proceeding.

  Installing SIM card

  1. Connect the enclosed charging cable to the left side of the device. Let the device charge for at least 4 hours before you continue.


      If you are using this device with the optional charging cradle, connect the power supply to the base of the cradle and place the device onto the cradle to charge. Click here to learn more.

  2. Press and hold the    button on the keypad for at least 2 seconds to turn on the device. The power up process will take approximately 1 minute to complete.

  3. Once the device has turned on, you will be presented with this page.


  4. You will need to ensure the device is connected to the internet via Wi-Fi or a 4G data connection.

      Network setup

      If your device is unable to connect to 4G, please ensure your device is in an area with sufficient coverage. If you are continuing to have problems, we recommend contacting your carrier for assistance.

  5. Once the device is connected to the internet, it is ready for use.

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