What's in the box?
Before starting to use your terminal, it is recommended that you take a few moments to check the contents of the box. Your POS package should include the following:
- Castle payment device
- Charging cradle
- Power supply
- Thermal paper roll x2 (Till roll) – Click here to order receipt rolls
- Terminal user guide
If you intend to use a mobile data connection, please install the SIM card before proceeding.
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Connect the enclosed charging cable to the left side of the device. Let the device charge for at least 4 hours before you continue.
If you are using this device with the optional charging cradle, connect the power supply to the base of the cradle and place the device onto the cradle to charge. Click here to learn more.
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Press and hold the button on the keypad for at least 2 seconds to turn on the device. The power up process will take approximately 1 minute to complete.
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Once the device has turned on, you will be presented with this page.
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You will need to ensure the device is connected to the internet via Wi-Fi or a 4G data connection.
Connect to Wi-Fi Connect with 4G
If your device is unable to connect to 4G, please ensure your device is in an area with sufficient coverage. If you are continuing to have problems, please contact our Support Team for assistance.
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Once the device is connected to the internet, it is ready for use.
