Getting started with SoftPOS

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What is SoftPOS?

Software Point of Sale (SoftPOS) is a new product offered by Trust Payments that allows you to accept payments directly using a smartphone without the need for additional hardware. Getting started is as simple as signing up for an account with Trust Payments, downloading the app to a compatible device and following the first-time setup steps described below.

  SoftPOS is more cost-effective when compared to traditional POS products that require you to pay additional fees to a provider to cover the cost of the additional hardware required. It's also faster to get up and running, as you don't need to wait for a terminal to be shipped to your location before you can start transacting.



  Contactless purchases made with credit or debit cards using SoftPOS must be less than the Cardholder Verification Method (CVM) contactless limit applied to the customer's card.

Such limits do not apply to transactions made with digital wallets (e.g. Apple Pay and Google Pay).

The smartphone or tablet on which you install and operate the software must meet the following requirements:

  • The operating system must be Android v9 or higher. (iOS/iPadOS devices are not supported)
  • The device must have NFC technology and this must be enabled in the device settings.
  • The device must have a reliable connection to the internet during use, whether through WiFi or a mobile data network like 4G/5G.
  • The device must have Google Mobile Services installed.
  It is your responsibility to ensure the device on which you install and operate the software meets the requirements listed above.

  • SoftPOS is currently only available for UK-based merchants transacting in Pound Sterling (£). The only supported language for the software is English.
  • You will need to sign up for an account with Trust Payments. In order to do so you will need an acquiring bank account and associated Merchant Identification (MID). Click here to sign up.


Installing the app and first-time setup

After signing up for an account with Trust Payments, we will email you a link to set up a new user account and password for signing into the app.

  If multiple users will be using the service, you can request for additional user accounts to be set up during the onboarding process. Each user will receive emails with links to set their own passwords.

Next, you will need to download the SoftPOS by Trust Payments app from the Google Play store. Once you have installed the app, you can sign in with your username and password, and begin transacting.




  Streamlined interface

Simply open the app, type the amount you wish to charge and the checkout will be immediately ready to process the transaction.

Learn more

  Visa and Mastercard compatibility

The customer taps their Visa or Mastercard debit/credit card against your device to complete a contactless sale of up to £100.

Learn more

  Mobile wallet support

Payments can also be made from mobile wallets such as Apple Pay, Google Pay and Samsung Pay.

Learn more

  Secure transactions

Sensitive payment details are tokenised and sent to Trust Payments over an encrypted connection to provide a secure and reliable checkout experience.

  Include tips

Encourage tipping by presenting the customer with a small list of suggested tip amounts they can add to the sale total with a single tap. Alternatively, they can easily enter their own tip amount or skip if preferred.

Learn more

  Digital receipts

Customers can scan a QR code with their smartphone after the payment has been made to receive a digital proof of purchase (or type in their email address, if preferred).

Learn more

  Process refunds

You can refund purchases directly from inside the app (partial refunds are not yet supported). To help maintain existing approval processes, the manager will be prompted to enter a password to authorise refunds.

Learn more

  Transaction history

The app provides quick access to your transaction history allowing you to authorise refunds, re-send receipts and even export CSV files of transaction records for reconciliation.

Learn more


Launching the app

When you open the app, you will be immediately taken to the "Amount" page. This allows you to immediately start transacting. Click here to learn more.


From here, you can tap the   icon in the top-left to navigate to other pages on the app:

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