Process payment

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To process a payment, follow these steps:

  1. If you haven't done so already, open the app. By default, you will land on the "Amount" page, as shown below. If you are on a different page in the app, tap the   icon in the top-left, then "Amount" to get there.


  2. Enter the transaction amount you wish to charge the customer, then tap "Charge" at the bottom of the screen.

    Screenshot of SoftPOS app on Android. User is presented with a screen to enter the amount. Press "Charge" to initiate sale.


  3. You can now present the device to the customer.


  4. The customer will be prompted to select from a pre-defined list of tip amounts (or they can tap "Other amount" to enter a custom tip value). Once a tip has been selected, the new total amount being charged is shown on the "Charge" button at the bottom of the screen. The customer taps "Charge" to continue. Alternatively, they can tap "I pass" to pay without a tip.

      The tip interface is only displayed if tips have been enabled on the app. When enabling tips, you can customise the default tip options displayed to the customer. Learn more about tips.

    Screenshot of SoftPOS app on Android. User is prompted to select a tip from the options presented. Press "Charge" to proceed.


  5. The customer will now be shown the screen below and can present their contactless payment option to the NFC point on the device.

    Screenshot of SoftPOS app on Android. User is prompted to present their card to authorise the sale.


  6. If the amount being charged is greater than the Cardholder Verification Method (CVM) contactless limit applied to the customer's card, the customer will be prompted to enter their PIN and tap "VALIDATE" to authorise the payment.

      For security reasons, the PIN entry buttons will move to new, random positions on the screen for each new transaction.

    Screenshot of SoftPOS app on Android. User is prompted to enter their PIN and press either "CANCEL" or "VALIDATE" buttons.


  7. If the authorisation was successful, the customer will be shown the following confirmation message. They can scan the QR code with their own smartphone to view the receipt or alternatively tap "Send the receipt by email" and enter their email address.

    Screenshot of SoftPOS app on Android. Success message shown, with QR code that the customer can scan to view the receipt.

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