Performing a refund

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  Refunds can only be performed by Admin users.

If you have not enabled tipping on your SoftPOS solution, refunds must be performed using MyST, our online web interface for transaction management:

If you have enabled tipping, you must instead follow the instructions below to perform refunds using the SoftPOS app.


Follow these steps to perform a refund:

  To perform a refund, you must locate the original transaction in the app and refund the full amount to the same card used to make the original purchase. Partial refunds are not supported. The customer is required to present their card to the device in order to authorise the refund.

  1. Tap the   icon in the top left and from the menu select "Receipts".

  2. Use the interface to find the transaction for which you wish to refund and tap to open.

      Transactions are displayed in a list starting with the most recent at the top. You can tap the options found along the top of the screen to filter transactions by different types (e.g. "Approved" or "Declined").


  3. Once you have selected the transaction, you will be shown the screen below. Now tap "Refund".


  4. You'll be prompted to enter your password to proceed. You will then be shown the screen below. Present the device to the customer and ask them to present their card to the NFC point on the device to authorise the refund. (You can cancel by tapping the "Cancel refund" button at the bottom of the screen)


  5. If successful, the customer will be shown the following success message. They can scan the QR code with their own smartphone to view the receipt, or alternatively tap "Send the receipt email" and enter their email address.


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