Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Refund a transaction
You can process a full or partial refund for a settled transaction (with request type “AUTH”). Requirements This functionality is only available to those with the following user roles:Admin, T...
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Portal Navigation
Home page When you sign in to Portal, you will be shown your home page. This page summarises the key features available on your account. Simply select an option from the features listed to go to...
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WooCommerce (API) Refunds
To process a refund, go to WooCommerce > Orders. Edit the order you would like to refund. Select the "Refund" button below the order item list and enter the amount to be refunded. Select...
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Can I access the raw data behind the TRU Insight summary dashboards?
Yes. The dashboards are provided alongside the raw files in .csv (Comma-Separated Values) format. You can choose to increase the frequency of the raw file output (to a maximum of daily). The standa...
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Testing Frictionless Flow - Process Overview
The following are two example workflows for frictionless transactions processed using our 3DS API: Example 1 - Frictionless - No threedmethodurl Example 2 - Frictionless - With threedmethodu...
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Chargebacks
The Chargeback Summary view offers a summary of chargebacks processed on your account. This will always include data produced up to and including the full prior month. The chargeback amounts a...
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How do I enable/disable customer receipts?
Your solution doesn't support the printing of a physical receipt, but it is possible to generate a digital equivalent. Learn about digital receipts Your solution doesn't support the printi...
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Using the keypad
The keypad is an alternative way to navigate through the terminal without needing to use the touch screen. It is also used for entering PINs, SSIDs, passwords, and other alphanumeric data. The main...
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Using the keypad
The keypad is an alternative way to navigate through the terminal without needing to use the touch screen. It is also used for entering PINs, SSIDs, passwords, and other alphanumeric data. The main...
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API Transactions with Adobe Commerce
How to access Sign in to your Store Admin. On the Admin Sidebar, select the Trust Payments logo. Navigate to Stores > Configuration. On the next page, navigate to Sales > Payment Methods. On t...