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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • Removing the rear cover

    1. In-Person Payments
    2. Castles VEGA 3000M2

    There are some occasions where you may need to open the rear cover to perform maintenance. Removing the rear cover Remove the rear cover of the terminal by gently pulling down on the two levers a...

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  • Removing the rear cover

    1. In-Person Payments
    2. Castles Saturn 1000

    There are some occasions where you may need to open the rear cover to perform maintenance. Removing the rear cover Remove the rear cover of the terminal by gently squeezing the top left and right...

    • Edited
    • 0 followers
    • 0 comments
    • 0 votes

  • Transactions

    1. Portal
    2. TRU Insight

    The Transactions view provides comprehensive insights into your transaction performance, helping you understand volume trends, spending patterns, and the composition of your payment portfolio. This...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Accessing files via SFTP

    1. Trust SFTP
    2. User Guide

    To access the files via SFTP, you can use one of the methods explained below:   After your account has been created, you will receive a welcome email in addition to a second email that contains th...

    • Edited
    • 1 follower
    • 0 comments
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  • How do I perform a POS refund with DCC?

    1. In-Person Payments
    2. DCC

       Not supported This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices. Not supported This functionality is not su...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • 📽️ Searching for transactions

    1. Portal
    2. Video Guides

    The “Transactions” page allows you to search for requests and transactions that have been processed on your site reference(s) and/or Merchant Id(s) (MID). From here, you can view transaction detai...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Daily Settlement report

    1. Portal
    2. Generating reports
    3. Stored reports

      This feature is available to merchants using our TRU Connect gateway. The "Daily Settlement" report covers all successfully settled purchases and refunds that were processed via the TRU Connec...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Chargeback Fee Guidance

    1. Acquiring
    2. Chargebacks Centre

    Chargeback Fee When a Chargeback is received, the card scheme applies a Case Filing Fee that is then passed on. This is debited the same day the dispute is received. The amount will vary dependin...

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    • 1 follower
    • 0 comments
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  • Authorisations search

    1. Portal
    2. Managing transactions
    3. Stored searches

      This feature is available to merchants using our TRU Connect gateway. The "Authorisations" stored search returns all purchases and refunds that were processed via the TRU Connect gateway (incl...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Tourism Demographics

    1. Guest Insights
    2. Views

    The "Tourism Demographics" page shows analyses of transactions processed grouped by the country of origin of the card used (this is determined by using the PAN to identify the card issuer). You can...

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    • 1 follower
    • 0 comments
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