Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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SIM card installation
Installing SIM card(s) Power the terminal off by pressing the power button on the left side of the device selecting "Power off" from the menu displayed. Remove the rear cover of the t...
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Authorisations search
This feature is available to merchants using our TRU Connect gateway. The "Authorisations" stored search returns all purchases and refunds that were processed via the TRU Connect gateway (incl...
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Tourism Demographics
The "Tourism Demographics" page shows analyses of transactions processed grouped by the country of origin of the card used (this is determined by using the PAN to identify the card issuer). You can...
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Notifications for WooCommerce
URL notifications ensure the WooCommerce plugin is updated when transactions have been processed on your Trust Payments account. Follow the steps provided below to enable URL notifications: Cont...
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Adding access groups
You can add access accounts to streamline the process of assigning multiple site references to single users. Required user roles Admin How to access Select “User Management" and then “Acce...
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MyST to Portal Enrolment Guide
Preparing for Portal The Portal rollout will be performed in phases. MyST users should expect to receive an email notifying them of the coming changes a few weeks ahead of Portal being made ava...
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Digital receipts
Sending receipt as part of the transaction Immediately after the customer has completed a transaction they will be displayed the following confirmation screen. At this moment, they can either scan ...
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Processing MOTO transactions with SAP Commerce Cloud extension
When you receive an order from a customer via mail or telephone, follow the steps below to place an order: Log in to the Assisted Service Module (ASM). Your assigned user role must be "Custom...
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CryptoMetrix Navigation
Navigating the tabs You can use the tabs located at the top of the pages to quickly navigate between the different views. These views are as follows: Processing - View graphs and statistics regar...
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I have lost the ability to sign into Portal using Multi-Factor Authentication (MFA)
If you have no longer have access to your smartphone where your authentication app is installed, or can no longer receive SMS to the number you provided to us during authentication setup, you will ...