Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Introduction to site management
When you sign up with Trust Payments, you will be provided with a Site Reference(s), through which transactions will be processed. You can use MyST to view information on your sites, and configure ...
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Introduction to MyST users
When you sign up with Trust Payments, you will be provided with a MyST user account, assigned the “Site admin” User Role, which you will need to access MyST. Because the “Site admin” role has acces...
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Introduction to the Dashboard
This feature is available to merchants using our TRU Connect gateway. For users with access to transaction history, your “Dashboard” will provide at-a-glance statistics regarding the recent pe...
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Percentage shift
This feature is available to merchants using our TRU Connect gateway. The “Percentage shift” dashboard view will display a table containing the growth rate for your site references. Requir...
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Authorisations (last 24 hours)
This feature is available to merchants using our TRU Connect gateway. The “Authorisations (last 24 hours)” dashboard view is used to display authorisation count and volume data for the given s...
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Authorisations (last 7 days)
This feature is available to merchants using our TRU Connect gateway. The “Authorisations (last 7 days)” dashboard view is used to display authorisation count and volume data for the given sit...
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Top sites
This feature is available to merchants using our TRU Connect gateway. The “Top sites” dashboard view provides you with greater insight into the recent performance of your highest-performing si...
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Chargeback summary
This feature is available to merchants using our TRU Connect gateway. The “Chargeback summary” dashboard view is designed to provide you with an overview of chargebacks that may have recently ...
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What is the Rolling Reserve?
The Rolling Reserve is a risk-management strategy we employ to help protect our merchants from potential losses that can occur when chargebacks or refunds are processed against their accounts. With...
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Data export
You can export payments accounting data in the form of an Excel spreadsheet, either as a one-off download or a recurring email that is sent at intervals you define. For the date range specified, th...