Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
-
First-time setup
What's in the box? Before starting to use your terminal, it is recommended that you take a few moments to check the contents of the box. Your POS package should include the following: Castle paym...
-
What's on the receipt?
For each transaction the receipt is printed. The document contains key information about transaction and serves as a proof of transaction in the case of dispute claims. Follow the appropriate instr...
-
Card payments with MOTO
Mail Order/Telephone Order (MOTO) payments The JS library also comes with Mail Order & Telephone Order support (MOTO). MOTO allows our merchants to accept and manage payment card details over the p...
-
Connect to Wi-Fi
To connect to a Wi-Fi network, follow the appropriate instructions below for your terminal: SmartPOS From the main screen, tap "Settings". Enter the "Manager Passcode" and tap Tap "System S...
-
Printing shift totals
Background You can use shifts on the terminal to track transactions processed. As you process transactions on the terminal, the amounts transacted are tallied throughout the working day. You ca...
-
🎥 Logging in
Watch this short video for a tutorial on how to log in to RAM Tool. Documentation Getting started with RAM Tool
-
🎥 Viewing merchant details
The Merchants Details Page displays information relating to your merchant setup and MID. Documentation The Profile tab
-
🎥 Daily funding for Net Accounts
The Daily Funding page displays accumulated postings for an account type, account currency and settlement period for a date range. Documentation The Reports tab
-
🎥 Merchant Payment Advice report
The Merchant Payment Advice page lists Merchant payments and collections. Documentation The Reports tab
-
🎥 Virtual Terminal
The “Virtual terminal” allows you to manually process payments on behalf of customers. Required user roles Basic user, Site admin, Site user, Site user 2, Transaction admin, Transaction admin...