Records of all ProbH checks performed can be viewed in Portal.
Each PROBH request is assigned a unique transactionreference. If you already have this, you can enter the transactionreference into the global search box at the top of the page and submit to be taken directly to a page showing information about the request.
In addition to supporting the lookup of individual PROBH checks (as described in this article), Trust Payments also uses the PROBH checks performed across your business to build a Characteristics Table that can be viewed in Portal. The Characteristics Table provides an overview of where risk is distributed among your customer base, focusing on customers with recent gambling or debt restructuring activity to emphasize recent trends.
If you do not have this reference, or would simply like to view a list of PROBH requests, you can use the transaction search page by following the steps below:
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Select “Transactions” from the side-bar.
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Select your Site Reference and use the date/time fields to select a range for the search.
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Select the "Advanced" button and expand the "Filters" drop-down on the left.
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Expand the "Transaction Filters" drop-down and select "Request Type Description". From here, select "PROBH" and then select "Apply".
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Now you can select "Search".
ProbH records can be assigned three possible statuses, as shown in the "Status" column in the search results table:
- Score - Harm score was successfully generated using recent data and returned in the response. The score is between 0.000 and 1.000.
- No Score - No sufficient risk indicators were identified across our merchant network or debt records to generate a harm score for this customer. Whilst it does not guarantee the absence of risk, it typically suggests a lower volume of concerning activity.
- Error - The PROBH request failed and no harm score could be returned as a result.
You can select a reference under the Reference column for a given record to view further details about the ProbH. You will be presented with a page similar to the below:
As with the statuses shown in the search results table, the top of the details page is colour-coded depending on the outcome of the ProbH request.
You can view the Score of harm and Forecast fields in the "Harm detection" panel.
