Troubleshooting: Can't pair Ingenico Link 2500 to smartphone

If you are experiencing issues when pairing the terminal to your smartphone, please follow the steps below and try pairing again:

  1. Ensure the payment terminal is fully charged.

  2. Try disconnecting all other Bluetooth devices currently connected to your smartphone to see if this helps.

  3. If you have previously paired an Ingenico Link 2500 terminal to your smartphone, ensure you have followed the unpairing process detailed in this article and that the paired cache on the terminal has been cleared.
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