Cancel an account

  Unfortunately, the product documented here is currently only available in English.

To cancel an account, navigate to the account you wish to action and click the    icon in the upper-right, then in the drop-down that appears, click "Cancel account".

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There are two types of account cancellation:

  1. You can cancel and remove an account: The account disappears and is no longer visible, nor accessible. This action cannot be undone.
  2. You can cancel an account but continue to view it: The account remains visible and can be removed at a later date. If the account is cancelled but not removed, you will only have read-only access, you cannot make/receive payments.

Limitations

  • Users cannot cancel an account if the balance is not 0, or if there is a fee pending from that account.
  • It is mandatory to always have a minimum of one account open- so if you have 9 accounts you can cancel 8 of them, but 1 needs to remain open.
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