If the payment action is set to “Authorize Only”, you must update the order manually in order to complete the transaction. Please follow the steps below:
When updating the order status in PrestaShop, the module will send a request to Trust Payments to change the settle status from “2” to “0”.
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Find the order with the same status message as selected for setting “Select Status For Capture When Using Authorize Only” on the configuration page.
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On the Order detail page, change the status to the same value as selected for setting “Select status For Completed Payment” on the configuration page.
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Then click “Update Status”. Performing this action will allow funds to be settled by the acquiring bank (usually occurs within 24 hours).
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If successful, the status on the order page will change and the amount will change to have a green background, as shown below:
If you don't update the order status using the method described above, the payment will not be completed and the funds will not be settled into your bank account.
