To refund a payment navigate to the Transaction menu and select ‘Credit’. You will be prompted to enter your manager password, and will be prompted to enter the amount, enter the credit amount and press the green button.
Select manual entry and enter the customers card number, enter the CVV number, enter the card expiry date and select green button. You will then be prompted to conﬁrm the amount and the transaction will be completed.
You will only be able to accept card not present transactions if you have requested this to be enabled on your account. Please contact your Account Manager or our Support Team if you want to enable card not present payments.